Today, consumers are increasingly focused on experiences over products when it comes to their spending habits. To stay competitive and meet the needs of prospective guests, hoteliers should regularly evaluate their location’s lineup of amenities and how they compare to other hotels in the marketplace. Check out our list of most popular amenities preferred by hotel and B&B guests.
In many cases, guests will have traveled far before arriving at your hotel. Long lines at check-in can raise tensions, making a front-of-house refreshment station a smart choice to satisfy those waiting in the lobby to gain access to their hotel rooms.
Airport shuttle & transportation
If your hotel is near a busy airport, guests will appreciate the ability to make their flights on time with ease. Rideshare apps can be unreliable in certain locations, so having this accommodation readily available for those who need to quickly get to the airport will be appreciated—and more than likely help you retain returning customers!
Especially if they aren’t familiar with the area, guests often opt to dine in at their hotel’s restaurant and prefer not to travel far if they’re in town on business. Corporate travelers may not have much downtime for meals, making your restaurant a prime location for taking a break from work.
Creating a memorable experience for all guests is undeniably the most important factor to consider when assessing the value of your current hotel amenities. Scenting is known to have a measurable impact on our moods and emotions, making it a key consideration for optimizing the customer experience from scenting the lobby to the spa room.
Level up your hotel’s atmosphere with the luxury scent products by Hotel Scents. From candles to reed diffusers, and essential oil fragrances, our signature scents are formulated to create a powerful experience for guests.